Why Operational Consultancy?

• There are two broad ways to make more money; improve sales or improve efficiencies.
• New sales are not entirely within your gift (you’re depending on new clients agreeing to switch), but efficiencies are!
• By improving efficiencies you are exercising the option of making an acceptable return on your current revenue level.

In a nutshell, hitting your profit budget is entirely in your hands – and we’d love to help.

We offer the following operational consultancy:

• Operational health check. (1 day)
  An initial brief overview to determine the main areas of focus for improvement
• Full operational assessment. (5 days)
  The full assessment is centred round three main themes: Operating Systems, Management Infrastructure and Mindsets & Behaviours.  These are further subdivided into 15 main capability areas and 45 operating standards, ensuring a comprehensive review of your business.  A detailed report and summary presentation will complete the assessment.
• Operational improvement plan.
  The outcome of the assessment is used to tailor an improvement plan to your specific needs and issues.  It will highlight likely resources, timescales, priorities and steps for improvement.

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Example of the stages in a Operational Improvement Plan

Please contact Alan Millar, Director (alan.millar@knowitall.co.uk) for more details.

Support with tools and techniques

As set out in the Operational Improvement Plan or as asked for as a stand-alone set of consultancy or training, there are dozens of specific tolls, techniques and philosophies which can be used to improve your business. Here are just some examples:       

LEAN tools

• Specify Value: Define value in terms of the work and from your customers perspective
• Identify the Value Stream
  • Value stream mapping (visualise your process and highlight any inefficiencies and waste)
• Creating Flow
  • Visual Workplace: 5S (housekeeping)
  • SMED (reducing set ups)
• Pull Manufacturing
  • Planning for flow and pull
• Continuous Improvement
  • 5 Whys ( problem solving technique)

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Lean Temple for Operating Systems

SIX SIGMA tool examples under the DMAIC model

• Define
  • Project Charter
  • Voice of the Customer
  • SIPOC
• Measure
  • Run Charts
  • Quality Function Deployment (QFD)
  • Determining Critical To Quality factors (CTQs)
• Analyse
  • 7 Quality Tools
  • 7M tools
• Improve
  • FMEA
  • Design of Experiments (DOE)
• Control
  • Statistical Process Control.

SUPPLY CHAIN MANAGEMENT

• Stock Control
• Vendor Managed Inventory
• e-Business 

It is almost certain that there are things we can do to help improve your business and efficiencies and reduce your cost.  We aim to be the extra member of your team to this end.