Know It All now offers support in Human Resources in the form of our new Associate Director, Claire Doughty ( claire@knowitall.co.uk ). Claire has over 10 years' experience in HR:

• Specialising in FMCG turnaround;
  
• She has held senior roles across all HR disciplines with 7 years spent in the Print and Packaging Industry;
  
• Her last role was as UK HR Director for a £200m packaging manufacture business;
  
• She has worked for a number of blue chip companies.

Claire now works extensively with a wide client base matching support to needs:

• Depending on size and resources available;
  
• To meet both day to day and strategic project work requirements.

Whether your business needs support with Outsourcing or HR Consultancy, Know It All Ltd can provide help with:

• Full or partial outsourcing with an HR advice line by phone or e-mail. If you don't want or can't justify a full-time HR Director of your own – you can use ours as and when you need her, on a retained basis;
  
• Consultancy services that include:

1. HR policies and procedures (including the disciplinary process);
   
2. Redundancy programmes;
   
3. HR audits and cost outs;
   
4. Performance management;
   
5. Staff scheduling and productivity;
   
6. Organisational design;
   
7. Reward and retention…
   
8. …and much more…

We will employ best practice in HR for your benefit…for example McKinsey's 7-S Model can be utilised in reviewing and optimising structures:

• Strategy : provides the vision and the direction for the organisation (often including key goals and objectives) and a sense of what successful achievement would look like.
  
• Structure : defines how the organisation needs to be structured to effectively meet its requirements both current and in the future. Includes role composition.
  
• Staff : includes the sort of staff that you will require numbers, qualifications / experience, geographical locations, age ranges, educational levels, et cetera.
  
• Skills : includes descriptions of skills, knowledge and capabilities that people within the organisation at different levels need to possess and use effectively
  
• Style : refers to the way that things are done within the organisation. Of particular importance is managerial style. However, other style aspects may include tolerance of risk taking, communication style, involvement of staff, et cetera.
  
• Systems : refers to the systems that are required to run the business effectively. This will include “hard” systems (such as computer systems and procedures) as well as “soft” systems (such as communication and “how do we deal with this sort of issue?”)
  
• Shared Values : describes the values and beliefs that everyone must own and live out through their actions.